送貨及更換條款

 

送貨費用

  1. 消費滿港幣$350或以上可享免運費(只限香港)。

  2. 消費低於港幣$350將收取港幣$30運費(只限香港)。

  3. 我們接受澳門訂單,所有澳門訂單將會以順豐到付形式發出,澳門地區暫不享滿額包郵。

 

送貨方式

  1. 經速運公司發送至顧客指定住宅或商業地址。

  2. 只發送住宅或商業地址,不接受郵政信箱或集運中心為收件地址。

  3. 貨品將發送至結賬時填寫的地址,每一張訂單只會發貨至一個收件地址。如欲發貨至多於一個收件地址,請建立另一訂單。

 

預計發貨時間

  1. 一般情況下,我們需時2-3個工作天處理已付款之訂單,並於3個工作天内寄出。為需視乎實際倉存而定。

  2. 貨品寄出後,一般需時2-3個工作天送達指定收件地址。實際送件情況以快運公司為準。

 

貨物發出/更改收件地址

  1. 付款一經確認,訂單確認電郵將發送至客戶登記之電郵地址。

  2. 發貨後我們將寄出“發貨提示”至顧客的電郵郵箱。

  3. 顧客不能在發貨後更改收件地址。

  4. 如顧客因私人原因無法收件,請盡快與我們聯絡以安排處理。

 

其他

  1. 俞寶國際股份有限公司及Grahams Natural Hong Kong保留隨時修改此條款及細則之權利而不作另行通知。

  2. 如有任何爭議,俞寶國際股份有限公司及Grahams Natural Hong Kong保留最終決定權。

 

更換政策

  1. 如顧客對購買之產品有任何意見而希望更換,可於購物後7天內與我們聯絡。請連同銷售單據及需更換之產品(及其附送之贈品),發到指定地點辦理,所有因更換貨物而產生的運費需由客人承擔,如未能於指定時間內與我們聯絡恕未能辦理。

  2. 更換之貨品保留在全新未拆封及未經使用之狀態,並妥善包裝。已拆封或已使用之貨品將不獲更換。我們將檢查退回之貨品為全新未拆封及未經使用。如我們有合理懷疑該貨品並非全新未拆封及未經使用,顧客之更換申請將不獲接納。

  3. 貨品更換將視乎貨品供應情況而定。

  4. 俞寶國際股份有限公司及Grahams Natural Hong Kong保留隨時修改此條款及細則之權利而不作另行通知。

  5. 如有任何爭議,俞寶國際股份有限公司及Grahams Natural Hong Kong保留最終決定權。

 

SHIPPING & RETURN POLICY

 

Shipping Fee

1. Free shipping on purchases of HK $350 or above (Hong Kong only).

2. If your order is less than HK $350, a shipping fee of HK $30 will be charged (Hong Kong only).

3. We accept Macau orders, all order from Macau will be shipped by SF Express, customers will need to pay for the delivery fee charged by SF Express. Macau orders do not enjoy free shipping offer at the moment.

 

Delivery Methods

1. Deliver to the customer's provided residential or business address via express company.

2. Only residential or business addresses are acceptable, post office P.O. boxes or logistic centers are not accepted as recipient addresses.

3. The goods will be sent to the address provided upon checkout, and each order will only be shipped to one recipient address. If you would like to ship to more than one recipient address, please create another order.

 

Estimated Delivery Time

1. It takes 2-3 working days to proceed the order and will be sent it out within 3 working days, this will also be subjected to the actual storage.

2. After the goods are sent, it usually takes 2-3 working days to reach the appointed address. The actual delivery situation is subjected to the express company.

 

Delivery Notification / Shipping Address Change Request

1. Once payment is confirmed, the order confirmation email will be sent to the customer's registered email address.

2. After delivery, we will send the "delivery reminder" to the customer's email address.

3. Customers cannot change the delivery address after the goods are sent.

4. If the customer is not able to receive the order due to personal reasons, please contact us as soon as possible for further arrangement.

 

Others

1. JASC Group International Holdings Limited and Grahams Natural Hong Kong reserve the right to modify these terms and conditions at any time without prior notice.

2. In case of any disputes, JASC Group International Holdings Limited and Grahams Natural Hong Kong reserve the right of final decision.

 

Exchange policy

1. In case if customers do not satisfy with the purchased products, customer may return the item in its original condition and request for an exchange, please contact us within 7 days after order placement for arrangement. Please send us the sales invoice and the products to be replaced (with its accompanying gifts) to the address provided by us for product(s) exchange arrangement. All shipping charges arising from the replacement of the goods will be borne by the customer. .

2. The products to be exchange must be in a brand new unopened and unused status, and should be properly packed. Goods that have been unsealed or used will not be replaced. We will inspect the returned goods for exchange decision. If we have reasonable doubt that the product is not new or being opened or used, the customer's request for exchange will not be accepted.

3. Product exchange is subject to stock availability.

4. JASC Group International Holdings Limited and Grahams Natural Hong Kong reserve the right to modify these terms and conditions at any time without prior notice.

5. In case of any disputes, JASC Group International Holdings Limited and Grahams Natural Hong Kong reserve the right of final decision.

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Contact Us 聯絡我們:

Monday - Friday 星期一 - 五: 9am - 6pm

grahamsnatural@jasc-hk.com

852-6798-0815

Copyright © 2020 JASC Group International Holdings Limited. All rights reserved.